Returns & Refund Policy
 

At TRUE ROOTZ, every product is handcrafted in small batches using carefully selected natural ingredients.

Due to the personal care nature of our products and for hygiene and safety reasons, all sales are final. We do not accept returns, exchanges, or refunds on opened or used products.





 

Damaged or Incorrect Orders
 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 calendar days of delivery by emailing truerootzapcare@yahoo.com.

Please include:

• Your order number

• Photos of the damaged product

• Photos of the shipping box and packaging

• A brief description of the issue

Once we review your claim, we may provide a replacement if the damage occurred during shipping or if we made an error with your order.






Non-Refundable Items
 

For hygiene and safety reasons, we cannot accept returns or issue refunds for:

• Opened or used products

• Products purchased on sale or during promotional events

• Gift cards (if applicable)
  
  
  
  
  
   

Shipping Address Responsibility
 

Customers are responsible for providing the correct shipping address at checkout. TRUE ROOTZ is not responsible for orders shipped to an incorrect address provided by the customer.





 

Shipping Delays
 

TRUE ROOTZ is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.





 

Fraudulent Claims
 

TRUE ROOTZ reserves the right to deny replacement requests that cannot be verified or appear to be fraudulent.

By placing an order with TRUE ROOTZ, you acknowledge that you have read and agree to this Returns & Refund Policy.